Helpdesk Technician Level 2

The type of work shall include, but not be limited to, the following:

• Minimum of 3 years of Helpdesk experience  
• Escalation of support issues from Helpdesk Level 1; ability to resolve outstanding support issues 
• Preventive systems maintenance including remote and onsite support. 
• Testing, distribution, installation and configuration of operating systems and desktop software. 
• Maintain and keep up-to-date an equipment tracking system including assigned and available resources 
• Hardware and software image creation, development, administration, deployment and backup.

Responsibilities:

• Testing and deployment of application upgrades, patches and fixes.
• Administration, management, support and troubleshooting print queues.
• Troubleshooting and problem resolution for printers (multi-function, network, copiers) and printing issues (Local, wireless or network wide).
• Troubleshooting and standard maintenance of kiosks.
• Administration, management, upgrade and support of McAfee for workstations
• Create, update, modify and review functional specifications for hardware and software as well as
• construction project related requests.
• Establish, and reevaluate yearly, service level agreements for support.
• A+ CompTia certification required
• Office 365 & OneDrive experience required
• Train and certify Staff;
• WWW management and site content & updates

Skills:

• Ability to provide excellent customer service and public relations outreach.
• Proven ability to effectively manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Windows and Microsoft Office.
• Intermediate knowledge in hardware and networking, with particular emphasis on wireless networking.
• Evidence of strong flexibility and problem?solving skills.
• Demonstrated ability to excel both independently and as a team member in a fast pace and collaborative
• environment.
• Must have excellent written and verbal skills.
• Outstanding Customer Service, Excellent Telephone Communication Skills and
• Level 1 Experience Required
• Must be able to pass Security Clearance
• Must be able to pass a background check
• Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces

Salary to 52k plus a full benefits package, paid holidays, vacation, sick time, 401k match and 80% paid healthcare coverage.

Location : Phila. Intl airport

FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across various industries. FNI capabilities include an array of Information Technology (IT) services: project management, application/web customization & development, network and helpdesk services (Infrastructure), mobile applications, staff augmentation and consulting services.