Shelter Coordinator #HIRING

Purpose: Pettigrew Emergency Shelter Coordinator is responsible for the oversite and management of the Stephen Center Pettigrew Emergency Shelter.  The Coordinator will provide training and on-going supervision to Emergency Shelter Staff and Volunteers, as well as be responsible for the day to day operations of the Pettigrew Emergency Shelter.

Key Accountabilities:

The Pettigrew Emergency Shelter Coordinator plays a critical leadership role in the daily operation, planning, and oversight of the emergency shelter. This position ensures a safe, sober, and supportive environment for shelter guests, while supervising and developing the case management and guest services team to deliver high-quality, client-centered care.

Key Responsibilities:

• Maintain a consistent and visible presence within the shelter, ensuring daily operations run smoothly and align with program standards.
• Ensure compliance with all safety, security, and sobriety protocols, fostering an environment that supports recovery and wellness.
• Provide daily leadership, supervision, and support to case management and guest services personnel, under the direction of the Shelter Manager.
• Monitor individual caseloads to ensure timely service delivery, appropriate resource referrals, and progress toward guest-centered goals.
• Participate in developing and implementing training programs for new and existing case managers to promote consistency, effectiveness, and professional development.
• Maintain sufficient staffing levels and coordinate 24/7 shelter coverage.
• Ensure the accurate implementation of policies, procedures, and program objectives, while promoting best practices in trauma-informed and strengths-based care.
• Oversee the use of the shelter’s database system; generate reports and assist with performance and outcome data analysis to inform strategic decision-making.
• Lead the development and oversight of individualized service plans that connect guests to housing, employment, healthcare, and other community resources.
• Maintain up-to-date knowledge of community resources, services, and referral pathways to provide comprehensive support to guests.
• Promote a culture of accountability, respect, and professionalism within the shelter, modeling behaviors aligned with recovery and wellness.
• Abide by all agency policies, procedures, and confidentiality standards.
• Other duties as assigned to support the mission and vision of the shelter.

Position Requirements:

• Bachelor’s degree in Counseling, Psychology, Social Work, or a related field preferred; Associate’s degree with equivalent experience considered.
• Minimum of one (1) year of supervisory experience in a human services, housing, or behavioral health setting preferred.
• Demonstrated experience in case management and staff leadership.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays, as needed to support 24/7 shelter operations and respond to emergent needs.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and client data management systems.
• Strong organizational skills with the ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Commitment to maintaining strict confidentiality in all matters.
• Ability to work collaboratively with staff, clients, and community partners.
• Physical ability to perform job duties, including occasional lifting (up to 25 lbs) and navigating a multi-level facility.
• Professional conduct that supports recovery from mental illness, substance use, or co-occurring disorders, including one year of sobriety if in personal recovery.

• While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
• Ability to two way verbally communicate
• Sitting - Periodically
• Standing/Walking - Periodically
• Kneeling –  Periodically
• Pushing/Pulling– Periodically
• Lifting up to 20 pounds - Periodically