Manager of Interpreting Services

Schedule: days, occasional nights/weekends as needed

At Childrens, the regions only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring teamand join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

With a population of more than 925,000, Omaha offers all the amenities of a big city with the warmth of the Midwest. The area is rich in arts and cultural activities and is home to a world-class zoo that appeals to children and adults alike. Greater Omaha has an outstanding educational system of public and private schools and is home to numerous universities and colleges. In addition to the many collegiate sports, Omaha hosts the Olympic Curling Trials and the College World Series. All of this, combined with a diverse economy with multiple Fortune 500 companies, makes for an extraordinary quality of life.

Relocation available to those who qualify!

A Brief Overview
Leads and operationalizes enterprise-wide Language Access Services across inpatient, outpatient, and ambulatory settings. Provides 24/7 oversight of a hybrid service model, including employed interpreters, contracted interpreters, telephonic (OPI), video remote interpreting (VRI), and translation services. Ensures equitable, timely, and compliant communication access for patients and families with Limited English Proficiency (LEP) through interpreter workforce planning, vendor partnerships, and technology-enabled solutions. Oversees scheduling, deployment, and integration of language access services across the organization.

Essential Functions

• Establishes performance objectives and operational metrics; holds self and others accountable for outcomes in service, quality, efficiency, and financial stewardship. Maintains 24/7 accountability for Language Access Services.
• Personnel Management
  • Oversees a centralized coordination, deployment, and real-time allocation of interpreter resources across multiple sites and settings; ensures language access technology (VRI, telephonic) is available and integrated into clinical workflows.
  • Leads recruitment, onboarding, competency assessment, training, and performance management for interpreter staff.
  • Manages vendor and contractor relationships, including service-level expectations and quality standards, to ensure consistent service delivery across all care settings.
  • Provides day-to-day leadership by sharing expertise, setting priorities, and coordinating work activities across the team.
  • Completes personnel actions as needed (e.g., status changes, corrective action, and termination recommendations) and ensures required documentation and notifications are submitted.
• Operational and Financial Management
  • Oversees enterprise language access systems and services; ensures interpreting and translation services are coordinated and delivered across all care settings.
  • Develops and executes operational plans; maintains policies and procedures; and ensures compliance with quality, safety, and recordkeeping standards.
  • Develops and manages budgets and productivity targets; monitors expenses; and identifies opportunities to optimize the cost-effective use of staffing, services, contracts, and supplies.
  • Leads departmental and system-level initiatives to optimize service delivery, enhance patient experience, and maintain compliance with CLAS Standards, Joint Commission, and other regulatory requirements.
  • Standardizes interpreter assessment and language access practices; ensures quality, consistency, and regulatory compliance across multilingual content.
  • Provides education on interpreter use and language access protocols through formal training (e.g., nursing orientation, rounds, staff meetings) and ongoing coaching.
  • Partners with Patient Experience, Quality, and operational leaders to advance equity and improve care outcomes; participates in committees that support programs and projects.
  • Defines, monitors, and reports performance metrics (e.g., response time, utilization, cost-effectiveness) and leads continuous improvement.

Education

Bachelors degree from an accredited college or university in interpreting, translation, linguistics, healthcare administration, health services, public health or a related field required. OR

Formal medical interpreter training.  Formal medical interpreter training or equivalent demonstrated knowledge of healthcare interpreting standards, interpreter ethics, role boundaries, confidentiality, and medical terminology.

Work Experience 

Minimum three years of leadership or comparable management experience within the relevant field(s) required.

Licenses and Certifications

Current and valid interpreter certification and assessment scoring relevant to the field, such as Certified Medical Interpreter (CMI) or Certified Healthcare Interpreter (CHI), NAD, RID, NIC, QAST, etc. preferred.

Language Proficiency

Bilingual or multilingual proficiency in English and at least one language preferred.

Childrens is the very best for kids and the very best for your career! At Childrens, we put YOU first so together, we can improve the life of every child!

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