AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica)and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Job Summary

Incumbent must work a percentage of time each week from one of the following offices in Minnesota-Graceville, Litchfield, Madison, Marshall, Morris, Olivia, Redwood Falls, or Willmar, or in Wisconsin-Marshfield, Medford, Stevens Point, Thorp, or Wausau.

We are looking for an Insurance Specialist to join our team. The Insurance Specialistwill lead the servicing, processing, and sales support for all insurance products within theregion.The Insurance SpecialistwillassisttheInsurance Officers and Insurance Services Officers byprovidingdirect and indirect customersupport andwill collaborateina team environment toaccomplishteam goals.

Essential Duties & Responsibilities

Independently handle complex policies, work with multipleAIPsystems, proactively understand supplemental products and their intricacies, ability to manage written agreements, proactively and consistentlyidentifyopportunities for cross-selling core products,mentor,and train other Insurance Specialists, and serve as a cross regional resource for other teammates.

Manage and own post commitment policy administration,includedbut not limitedtocomprehensiveAIPtechnology, claim process management, manage reporting forms, accounting, and resolving policy issues.

Customer Service:Establish, develop, andmaintainstrong customer relationships byprovidinga consistent quality level of service that istimely, thorough, and responsive to the needs of the customer. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of the issueuntilresolved to the customer's satisfaction, which may include involving other teammates.

Responsible forassistingin the identification of future customer needs.Aidwalk-in and phone-in customers andprospectswhen theofficer is unavailable.

Act as a key resource for questions and requests from insurance customers.

Take ownership of the request and work collaboratively with Officers until resolved to the customers satisfaction, which may include involving team members and insurance company representatives.

Seek cross-selling opportunities.Provideaccount support to Insurance Officers, Insurance ServicesOfficersandCommercialInsurance Services Officers. This includeshelping preparequotes, updating CRM systems, and printing documents.

Education Requirements

Bachelor'sdegree in Ag Business, Finance,Businessor a closely related field or likewise work experiencepreferred.

Years of Experience

2+ years related experience in insurance and/or agriculture. Insurance processing and/or data processingand customer portfolio experience.

About Us:

AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of todays agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.