The YMCA Childcare Branch (Afterschool/Day Camp) is seeking a bilingual, service-oriented, "smile-can-be-heard" candidate to join a dynamic, caring, and diverse Team as a Customer Service Representative. In this role, the Team Member will provide front-line support to customers by responding to inquiries, managing customer complaints, and conducting account management in a timely and appropriate manner. To do well in this role, the Team Member should demonstrate emotional maturity, have experience with computers, and have reliable transportation with an ability to maintain a fixed schedule.
Home Office: Moorland at Oak Cliff Family YMCA
Customer Service Representative Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly to customer inquiries.
Communicate with customers through various channels (email, phone, in person)
Acknowledge and resolve customer complaints.
Become an expert with our YMCA and Childcare Brand and programs.
Assist with registration questions, forms, financial assistance applications, and requests.
Communicate and coordinate with colleagues, as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Requirements
High school diploma, general education degree, or equivalent with a minimum of 1 year Customer Service Experience.
Exhibits emotional intelligence and resilience; able to maintain composure and listen during confrontations with customers.
Demonstrated Computer Efficiency.
Bilingual (English/Spanish) highly desired, but not required.
Benefits include and are not limited to: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Employee Assistance Plan and Eligible to enroll in a 403 (b) tax deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements.
Be a part of a GREAT Team, with an opportunity to make a TRUE impact on others
Diverse and Inclusive Culture and Opportunities to participate in Employee Resource Groups for Inclusion and Mental Wellness
Employees on medical can earn up to $300 per year in gift cards through Rally
Free Family YMCA Gym Membership and discounts to all Y programs- including personal training, sports, childcare and more!
(PTO) Paid time off based on hours worked and years of service.
Annual Performance and Wage Review and professional development + opportunities for advancement
